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COVID-19 Protocols

We at The Symes put your health and safety first and foremost. In accordance with the guidelines set out by the Government of Ontario, we have set out the following protocols and procedures. 


Please note that as of October 12th, 2021, all guests will require proof of vaccination (this means 2 doses with the 2nd one being at least 2 weeks prior to the event) and a photo ID to be granted entry to the venue. Proof of vaccination can be obtained here:

Children under 12 years old and guests with written medical exceptions will be allowed to bring a negative COVID test from a reputable pharmacy  48 hours prior to the event. They will be required to have an official record of this test with their name and date of test and a photo ID for check-in at the venue upon arrival.  



Any guests failing to provide documentation will not be allowed to enter the venue

Individuals Vaccinated outside of Canada/Ontario please see link here.

For the full release from the Ontario Government, please see the following release from the province:

GUEST EXPERIENCE                
  • The Symes venue will operate at the capacity allowed by the Government of Ontario.

  • The Symes has implemented a “check-in” for all guests entering the venue. All guests will be required to provide their name, phone number, email and number of people with them. They will also be asked about any recent travel history or COVID- related health concerns. In the chance there is a case of COVID-19 at the venue, public health will use that list to notify anyone who was at The Symes during that time.

  • There will be marked waiting spots for guests at the entrance, keeping the entrance clear of any gathering.                     

  • Seating for dining will be set up for up to 10  people per table and with at least 2m of space between seating areas to maintain distance.

  • Where possible, we will have staff and guests move through the venue in one direction, i.e. in a clockwise direction.

  • Guests are required to wear masks when indoor at the venue except when seated at their designated tables.


We have also invested in proper signage and equipment to help our staff and guests adhere to the following additional provincial guidelines:

  • Indicators on the floor to ensure maintaining 6 feet of physical distancing whenever possible.  

  • Hand sanitizing stations, to be used upon entering the venue, and frequently throughout the event.

  • Markings in both our freight and passenger elevators to limit capacity. 

  • We will require all staff to wear proper masks or shields. 

  • Guests are mandated to wear masks while inside except for eating/drinking

  • Guest bathrooms will be cleaned and disinfected every hour by The Symes team members. Door Handles, toilet (seat-lid-handle), sink faucet, paper towel dispenser, soap dispenser, light switch and door handles will be wiped down. 

  • We will continue to ensure the utmost level of cleanliness and sanitization with full venue cleans before and after events with the use of commercial-grade cleaners and disinfectants.


  • Staff will be required to wear masks and gloves at all times and will be required to maintain physical distancing as much as possible. 

Outside Vendors

As our industry partners, we appreciate your patience as we work to maintain a safe space. We ask that all vendors entering the building wear a mask and “check-in” and follow the directions given by our team for loading in/out areas and protocols - if you have any further questions please reach out to our team.


Please note, while we are doing everything to keep you healthy and safe, we cannot guarantee a 100% risk-free environment and thus, you accept any risk by entering.

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